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ICT for integration of immigrants & ethnic minorities (IEM)  

The Europe 2020 strategy, building on the i2010 eInclusion policy framework, establishes that ICTs constitute an important means of tackling social and economic inclusion. In this context, since 2006, IPTS has been providing specific policy support and research activities focusing on Digital Inclusion initiatives and the enabling role of ICTs for migrant integration.


Current Projects

  • ICTEGRA: Survey on ICT to support everyday life integration of migrants (12.2012 – 06.2014)

    This project is funded between the European Commission’s Directorate Generals JRC-IPTS and DG CONNECT.
    The research will examine to what extent technology can accelerate or trigger the process of integration of immigrants in their hosting societies. The project surveys 1,500 immigrants in 3 Member States with a face to face/offline dissemination strategy.

    More information on the project website


Related Project: ConnectIEM: A survey study of 5000 migrants in 8 EU member States (2011-2012)

Information and communications technologies (ICT) have great potential to help immigrant communities participate more fully in society, through improved learning, social life, and access to employment. However, hard evidence on migrants´ usage of ICTs and how these support their integration in their host countries and communities is still very limited.

In order to address this gap, the Directorate General for Information Society and Media and IPTS are carrying out a study which for the first time will gather through an on-line survey statistically representative and comparable cross-country data on the ICT skills, access and usage of “connected migrants” from the main migration groups living in 8 EU Member States. It will then explore the relationship between internet usage and integration processes and will develop evidence-based policy options. It will also:

  • analyse the survey data in order to perform cross national comparisons, socio-demographic and socio-economic and migration profiles and for testing hypothesis and relations between variables;
  • provide analysis and evidence to support either digital inclusion policy initiatives or policy initiatives / actions on the integration of IEM through ICT, including eServices from public administrations, ICT driven initiatives coordinated by Third Sector Organizations, bottom up initiatives launched directly by IEM, or models of ICT based entrepreneurship.
  • elaborate and document the methodology to conduct the survey, in order to enable it to become longitudinal over time and/or to be realized across EU MS.


  • ICTs for learning the host country's language by adult migrants in the EU (10.2009 - 05.2010)

    This study explores the contribution of ICTs to address the communication challenges of integration in a culturally diverse Europe, starting from the language barrier faced by many new arrivals, but often also by already established migrants. The present study explores how ICTs can support adult migrants in learning the/a national/official language of the host society and related cultural aspects. The research is developed in two country case studies, with the analysis of selected experiences, in the Netherlands and Sweden.
  • IPTS is partner of the CIP thematic network on “ICT for social integration and cultural diversity - Bridge IT” (12.2008 - 12.2010)

    Bridge-IT focuses on ICT contribution in three important domains for social integration and cultural diversity: early education of immigrants and lifelong learning in multicultural Europe; immigrants’ labour market integration and economic participation; empowerment of civil society and social capital. The project started in December 2008 and by Summer 2009 it had collected and analyzed a first batch of about 30 good practices in the above fields. In the Fall 2009, three thematic workshops have taken place to prepare and discuss Guidelines based on the lessons learnt from those and other practices and on the partners’ own experience in these areas. In 2010, five national workshops will assess the feasibility of developing these and other initiatives through transnational partnerships. A final conference will present the project’s results and discuss needs and options to enhance policies on ICT for social integration and cultural diversity.



  • 23 November 2010: ePractice workshop: "Understanding the role of ICT in the integration of Immigrant and Ethnic Minorities (IEM)" (Brussels, Belgium)

    Recent research has shown the importance of ICT (among which social computing applications seems to play an important role) in the process of enabling the socio-economic integration of IEM people and fostering cultural diversity in our European knowledge societies. The workshop encouraged the sharing of good practices and research studies in the area of ICT-enabled or supported IEM participation in lifelong learning, improved employability and social integration. The theme of this workshop was on the cross road of different key priorities of the Europe 2020 policy, among which 1) the "Digital Agenda for Europe" (promoting digital inclusion and empowerment of all European citizens); 2) "European Platform against Poverty" (supporting migrants better integration in the workforce); 3) " An agenda for new skills and jobs" (facilitating labour mobility and the development of skills throughout the lifecycle) and 4) "Youth on the Move" (promoting the recognition of non-formal and informal learning).





Project Leader: Clara Centeno

Project team: Stephanie Carretero