MIREIA - Measuring the Impact of eInclusion Actors

Measuring the Impact of eInclusion Actors on Digital Literacy, Skills and Inclusion goals of the Digital Agenda for Europe


                                                                                               Back to "The role of intermediaries in eInclusion"


JRC-IPTS and DG CONNECT conducted the MIREIA project, which aimed to better understand the role of eInclusion intermediary actors and to create adequate instruments to show how they contribute to the achievement of European eInclusion policy goals. In concrete, the objectives of the study were to:

  1. Characterise and map eInclusion intermediary actors in Europe in order to know better what eInclusion intermediary actors are, which services they provide, to which targets groups, how they operate and innovate and how they can be classified.

  2. Build and test an impact assessment framework that will allow to systematically collect end-users micro-data through grassroots organisations and aggregate it at various levels, in order to facilitate the measurement of outcomes and the estimation of the impact of those actors on employment, education and social inclusion.


1. Characterise and map eInclusion intermediary actors in Europe


Within the framework of MIREIA, the JRC-IPTS appointed three experts to carry out analyses to provide a detailed picture of the eInclusion Intermediaries local landscape (Locality Mapping) in three areas selected for their diversity and possible representativeness of the European context: El Raval-Barcelona (Spain), Zemgale (Latvia) and Sunderland (United Kingdom).

The results of the Locality mapping also served as an input to conduct the Mapping of eInclusion Actors in Europe. For this purpose, the JRC-IPTS commissioned Telecentre-Europe to implement an online survey to provide a 'map' of eInclusion actors operating in the 27 EU Member States. Relevant data and documentation have been gathered to illustrate the diverse typologies, activities and role of key eInclusion intermediaries at European level.

This exercise and its outcomes aimed to help the eInclusion sector to leverage its resources and provide vital insights for policy makers to understand the importance of eInclusion organisations that are on the forefront of digital inclusion and empowerment.




2. Build and test an impact assessment framework for eInclusion


The MIREIA eInclusion Intermediaries Impact Assessment Framework (MIREIA eI2-IAF) aimed at measuring the outputs, outcome and impact of eInclusion Intermediary actors in Europe. It includes both a theoretical model and operational guidelines for evaluation of practices, linking thm to policy goals and the way these are measured in terms of socio-economic impact.

The interventions selected as 'case studies' to implement the MIREIA eI2-IAF were the following:

  1. 'Pane, Internet - Lavoro' (Bread & Internet – Jobs) activities with specific focus on ICT training and Internet for job searching, in collaboration with Local Employment Services, Regione Emilia-Romagna, Italy - http://www.paneeinternet.it

  2. INN&CIA, Guadalinfo, Consorcio Fernando de los Rios/Junta de Andalusia, Spain - http://www.guadalinfo.es/

  3. ICT-Skills training and accompanying interventions to address sustained long term unemployment, Fast Track to IT (FIT), Ireland - http://www.fit.ie/

  4. Link to the Future, Library Development Programme/Information Society Development Foundation (FRSI), Poland - http://www.biblioteki.org / http://frsi.org.pl




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Gianluca Misuraca, Gianluca.Misuraca@ec.europa.eu