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The role of intermediaries in eInclusion

"The implementation of the Digital Agenda for Europe (DAE) will require a sustained level of commitment at both EU and Member States level. It can not succeed without a major contribution by other stakeholders". In particular, the implementation of the 2.6.1 Digital Literacy and Skills objectives for empowerment and emancipation calls for multi-stakeholder partnerships, ICT training and certification outside formal education systems.

In this context, digital inclusion and social inclusion actors such as Public Internet Access Points, public libraries, Third Sector organisations including NGOs as well as social workers, in a word, eInclusion "intermediaries" play a crucial role, both in providing Digital literacy to excluded groups as well as using ICT to support social inclusion of groups at risk of exclusion such as to acquire new skills (through eLearning platforms) or for employment.


Projects Publications Contact


Current Projects:

  • MIREIA - Measuring the Impact of eInclusion Actors (2012-2013)
    ‘Measuring the Impact of eInclusion Actors on Digital Literacy, Skills and Inclusion goals of the Digital Agenda for Europe’
    The MIREIA research aims to address two key gaps identified at policy and research level:

    • the need to characterize the diverse set of actors involved in implementing eInclusion policies;
    • the lack of common methodologies and practice in measuring the impact of ICT for socio-economic inclusion.

    The rationale of the research is therefore to develop a shared methodological framework to measure the impact of eInclusion intermediary actors on the socio-economic conditions of the target users they address. This project, done in close cooperation with key stakeholders, is expected to involve practitioner and design jointly a supporting tool to further enhance capacity, mobilise stakeholders and engage them to collect data so as to measure their impact. More...

    Preparatory studies:
    To provide inputs to MIREIA, three preparatory studies have been commissioned, aiming at:
    • Mapping and investigating the value and impact of eInclusion actors and provide an analysis of the explanations and theories of how they operate and have an impact on digital and social inclusion policy goals.
    • Identifying and analysing methods used to measure impact of eInclusion actors.
    • Analysing theoretical approaches and frameworks developed in order to understand how ICT affect employability and how it can contribute creating pathways to employment for specific groups at risk of exclusion.

  • The role of Third Sector Organizations in the promotion of ICT-driven initiatives for digital and social inclusion"
    This study focuses on the role of Third Sector Organizations (TSO) in developing, promoting and supporting initiatives for digital inclusion, and social inclusion with ICT, as much as ICT specifically appropriated and/or designed to support social and digital inclusion of its users and developers. The sector is a vast domain that superimpose heterogeneous layers such as parts of the "civil society" understood here as individuals acting as citizens, and also collective action more or less formally structured provided by NGO, charity, non profit and community organizations that devote themselves to supply solutions against social and digital exclusion situations.





Clara Centeno, Clara.Centeno(at)

Gabriel Rissola, Gabriel.Rissola(at)